Payment Methods
We accept the following payment methods on our web site:
Credit Card: Sage Meditation accepts All Major Credit Cards. When checking out, enter your billing information for your credit card and select Credit Card for payment. The billing address MUST MATCH the billing address registered with the Credit Card. If you have a separate shipping address, you will be able to add that during the checkout process. NOTE: If your billing address is a PO Box and your order ships via UPS or FedEx Ground, you must enter a physical street address for the Shipping Address or you may see only US Postal Service shipping options or receive an error message.
Checkout with PayPal: You can Check out easily by clicking "Check out with PayPal". In this case, a window will pop up allowing you to log into your PayPal account to complete the checkout process. You may need to allow Pop Ups in your Browser to utilize this feature. Your shipping address will be transferred to our web site from your PayPal account. If you have more than one shipping address, you will need to choose the shipping address you want to use. NOTE: Our website cannot calculate the Shipping Charge (where applicable) until it receives the Shipping Address from PayPal, so the Shipping Charge will be calculated once you have selected your shipping address. NOTE: be sure to check your shipping address as it is collected from your PayPal account. If you have an incorrect address in PayPal, our website will receive that address and we will ship to that address.
PayPal Pay Later: This is similar to Checkout with PayPal but includes the option to make 4 interest-free payments over 6 weeks. Click on the Learn More link wherever you see this offer appear on the website.
Google Pay, Venmo, & Apple Pay: Similar to PayPal, the shipping charge may not be calculated until we know the shipping address.
All payments are processed at the time of placing your order. If your order is canceled prior to being shipped, you will be fully refunded. Most orders ship within 1 business day.
Fraudulent Charges
If you believe your credit card or PayPal account has been used fraudulently, please contact us so we can verify the order information and refund you if you have clearly been charged fraudulently. If you contact your credit card company first, they will refund you, take the money from our account, and charge us a chargeback fee. Please allow us to rectify the problem before contacting your credit card company.
Order Completeness and Shipping Damage
Upon receiving your order, please check to ensure the order is correct, complete and undamaged. Your order may be filled by more than one shipment. We will send you tracking numbers for each shipment in your order. We may notify you by email and through notes on your Sage Meditation Sales Receipt or Invoice if your order is being filled by more than one shipment.
If your order is missing any items, is incorrect, or has suffered any damage during shipping, please contact us as soon as possible so that we can correct the problem. In most cases, shipping costs involved with replacing incorrect, defective, or damaged items will be paid by Sage Meditation.
Sage Meditation Exchange Process
Exchanges are handled by a process of returning the unwanted item and ordering the desired item. If you are not satisfied with the color of your cushion and it has a removable cover, you may wish to order a Replacement Cover and return the covers of the unwanted color. This will be much less costly in terms of shipping. The customer is responsible for shipping costs on the item being returned.
You must contact us before returning any items per our Return Policy and Procedures which follow.
Sage Meditation Return Policy and Procedures
Sage Meditation offers a 30-Day Money Back Guarantee on your purchase. We are committed to your satisfaction. If you are not satisfied with your purchase for any reason, you may request to return it within 30 days of receiving it for a refund. Some restrictions apply. Shipping charges are the responsibility of the customer. Returns are not accepted after 30 days.
YOU MUST CONTACT US FOR RETURN AUTHORIZATION
Return Procedure
STEP 1. You Must Contact Sage Meditation for Return Authorization
• Contact us for Return Authorization - Contact Sage Meditation Customer Service. We will give you specific instructions for returning your item(s).
• We can provide a Return Shipping Label for U.S. customers
• Returns must be shipped back within 14 days of receiving Return Authorization. They do not need to be received by us, they only need to have been shipped to us in that time period.
STEP 2. Prepare the Item(s) You are Returning
• All items must be returned in resalable condition.
• Fabric items must be clean of any debris - especially pet hair.
• Fabric items must be placed in plastic bags to protect them from moisture.
• Electronic items must be returned in their original packaging.
• All original parts must be returned with the item(s).
STEP 3. Shipping the Return
• We will provide you with a return shipping address. Do not ship items without first getting an address from Sage Meditation.
• Upon request, we can provide you with a return shipping label. The cost for return shipping will be deducted from your refund unless there is a problem with the item where Sage Meditation is at fault.
• You may ship the item(s) using any method you prefer, however we recommend a traceable service such as UPS, FedEx, or the US Postal Service with Delivery Confirmation. Insurance is optional, but Sage Meditation is not responsible for loss or damage during shipping.
• You will be provided with a Return Authorization Number, which must appear on the shipping label. Please DO NOT WRITE DIRECTLY ON THE BOX - this is too difficult to read and may result in loss or misdelivery of your return.
Return shipping costs are the responsibility of the customer unless Sage Meditation has shipped an incorrect or defective item.
The original shipping charge (where applicable) in the order is not refundable when an order/item is voluntarily returned. Route Package Protection, if purchased, is not refundable.
Items That Cannot Be Returned
• Items damaged in the process of opening the packaging or items damaged by misuse are not returnable.
• Customized items such as custom-sized cushions and mats, custom engraved stones, and custom embroidered eye pillows are not returnable.
• Items that come into direct contact with bare skin, eyes, or lips such as Eye pillows and the Mobile Meditator Inflatable Cushion.
• Items that get used up such as Incense, opened or burned candles, and scented oils are not returnable.
• Opened CDs can only be exchanged if defective and only for the same CD.
• Clearance Items are not returnable or refundable unless received damaged.
• Route Package Protection, if purchased, is not returnable.
Fees and Deductions from Your Refund
• Items refused or returned due to non-delivery will be refunded minus the return shipping charge and a 10% Restocking Fee.
• Items returned after 14 days of receiving Return Authorization are subject to a 10% Restocking Fee.
• Items returned within 30 days without Return Authorization are subject to a 10% Restocking Fee.
• Items returned after 30 days of receiving Return Authorization are subject to a 20% Restocking Fee.
• Items returned after the 30-day Return Period with Return Authorization are subject to a 20% Restocking Fee.
• Items returned after 30 days without Return Authorization are subject to a 25% Restocking Fee.
• Items returned after 45 days are not refundable.
• Large volume returns (5 items or more) are subject to a 20% Restocking Fee.
• Large Thai and Shiatsu Massage Mats may be subject to a 15% Restocking Fee.
• Any items returned with soiling or pet hair on them are subject to a Cleaning Fee.
• Items not returned in their original "chipboard" packaging are subject to a 20% Restocking Fee.
• Items returned with missing parts are subject to a 20% Restocking Fee or the cost of the missing item - whichever is higher.
• Items returned damaged or not in resalable condition are not refundable.
• The original shipping cost may be deducted from the refund for returns that were shipped with a "Free Shipping" offer.
• Customers are responsible for return shipping fees.
• Route Package Protection, if purchased, is not refundable.
• Return shipping fees may be more expensive than the original shipping fee. This happens because we include up to a 20% discount on most UPS shipping fees. We do not include the same discount on return shipping fees.
Order Changes and Cancellations
We oftentimes ship orders within 1 business day. If you wish to change or cancel your order, please Contact Sage Meditation Customer Service as soon as possible. If you call and receive our Voice Mail, we suggest you also send us an email to ensure all communication channels have been utilized to inform us of your wish to change or cancel the order.
Refunds
Once a return is received, refunds will be made within 5 business days. This is to allow time to open and inspect the return, and to determine the appropriate refund amount and method.
The original shipping charge (where applicable) is not refundable when an order/item is returned voluntarily. Route Package Protection is not refundable.
Where a shipping label is provided to the customer by Sage Meditation, the return shipping cost will be deducted from the refund when an order/item is returned voluntarily.
Refunds can only be made to the original purchaser of the order. If the purchaser's credit card has expired since the purchase was made, a check will be issued to the original purchaser. Sage Meditation is not responsible for any fees incurred by the purchaser's credit card issuer, bank, or by PayPal.
If, after a reasonable period of time, you have not received a refund, please contact us. Please do not contact your credit card company as this may result in a charge back. If this should occur, Sage Meditation reserves the right to deduct any charge back fees from the refund.
Purchase Orders
We accept Purchase Orders from Government and Educational institutions only. Payment terms are 30 days maximum for orders of $100 or more (before the shipping charge). Orders for less than $100 require immediate payment.
Please contact us to arrange purchase by Purchase Order, to request a W-9, and to make payment arrangements. It is best to contact us by Email with the order details so that we can provide you with the total charge for the order before you write your Purchase Order.
We're Here for You
Please understand that this "legalese" has been put in place to ensure that everyone is treated fairly. We review every situation mindful that we want you to have a good experience with Sage Meditation. We're here for you.
Our Contact Information
Email - ✔ Recommended
Please use the Contact Form on our Contact Page, or email us at:
info[at]sagemeditation.com
We respond to emails quickly (a little longer on National Holidays and Weekends).
Telephone
608-204-9833
Mailing Address - Not a Retail Store (please shop online)
Sage Meditation
1213 N Sherman Avenue
Madison, WI 53704